Anglian Water Priority Services Register

If you need practical support, our Priority Services Register is here for you.

It’s completely free, and once you’ve signed up, you can stay on it for as long as you like.

We can help a really wide range of people, from those with sight, hearing, or mobility difficulties, We offer a wide range of support, from reading your meter for you (if you find this difficult), to sending out bills in other formats. It’s all part of our WaterCare service.

Who we can help

We can support lots of people, in lots of different ways. If you have any questions, or you’d like us to talk through your bill with you, please call us on 03457 919 155 or ask us to call you back.

If you need to use vital medical equipment

If you receive home dialysis or are reliant on other mechanical medical devices at home, we’ll let you know as far in advance as possible (and offer support) if there’s going to be a supply interruption in your area.

If you have restricted mobility or a disability

We can offer to read your meter for you, if you find this difficult. And once we’re able to visit our customers again, if we knock on your door we’ll wait to give you more to give you time to answer.

If you want help managing your account

You can ask a carer, family member, or friend to speak to us for you, and allow them to manage your account. Tell us who they are, and we’ll make them your ‘nominee’ so we can help them to help you. They can also sign you up for our Priority Services Register if you need help doing that.

If you’re going through life changes

We understand that you might need extra support sometimes, for example if you’re recovering from a medical treatment, or going through a divorce, job loss, or other life change. We can offer temporary support to help you out.

If you’re deaf, or have a sight, hearing, or speech impairment

We can send your bills in large print, Braille, or audio formats. Or we can send your bills to a friend or relative if that’s easier for you.

W’ve partnered with the InterpretersLive! Service to help British Sign Language users communicate with us. Get in touch with a sign language interpreter to start

If it’s easier for you than calling us, we have a 24-hour text telephone service. If you have a Minicom unit, please dial 0800 917 5901.

Otherwise, you can download and use the Relay UK app to get in touch with us.

If you have a serious or long-term illness

We’ll look at the best ways to support you and give you priority support during any changes to your water supply.

If you need mental health support

Every year, one in four of us will experience a mental health problem. If that’s you, we want to help. You can talk to us over the phone, email, or live chat – we’ll work out a way to support you.

If you’re caring for a loved one

We can add you to our nominee scheme, so you can manage your loved one’s account for them. If they’re also signed up to our Priority Services Register, we can get in touch with you directly to let you know about any interruptions to their water supply, and work with you to get them the help they need.

How we can help

We’ll find the right support for you, and if you’re finding it hard to pay your bills, you can also talk to our specially-trained Extra Care Support team on 0800 169 3630. They’ll help find a way forward with a personalised plan made just for you