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Childline: Coronavirus update

A CORONAVIRUS MESSAGE FROM CHILDLINE

It can be difficult to cope when there’s so much changing around us. You might be worried about schools closing, friends or relatives getting ill or what'll happen in the future.

Childline and our counsellors want to support you through this. We’re working hard to make sure you can still speak to a counsellor when you need to.

Like lots of organisations in the UK, Childline is being affected by the government's advice about keeping people safe. Many of our volunteers and staff aren’t able to come in for their shifts as usual.

To make sure we can keep supporting you, we’ve had to make some very difficult decisions about how Childline works. 

From tonight, you'll only be able to speak to a counsellor online or on the phone between 9am and midnight. To make sure we can answer everyone who’s waiting, you won’t be able to join the queue for a 1-2-1 chat after 10:30pm.

After 10:30pm, you’ll still be able to call us for free on 0800 1111 up until midnight. You can also send a message from your locker any time, but we won’t be able to read this straight away.

We’ve added an automated switchboard to help make it easier to get through when you call. You also won’t be able to use 1-2-1 chat on the Childline app for now, but you can still have one via the website.

We’re doing everything we can to support all the young people who use Childline. We might need to make more changes in the future, but we’ll keep you updated with everything that’s happening.

Our website will still be available 24 hours a day. You can keep getting support from other young people on the message boards and you can still use things like your mood journal.

The news can be scary, and it can be hard to know what’s true and whether you should be scared. Whatever you’re going through, Childline wants to help.


Who we are

Childline is here to help anyone under 19 in the UK with any issue they’re going through.

You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you.

We're a safe place for you to talk.

Calls are not recorded and our number won't show up on any phone bills. Counsellors write some notes about what you tell them. They also keep notes for 1-2-1 counsellor chats and emails and save copies of what you’ve said in a chat or email. These notes stay safe at Childline.

They keep notes to help understand what you’re going through and support you if you contact us again. It can also make it easier for us to get help to you if you’re in danger.

Childline is confidential. Find out more about what this means.

If you are d(D)eaf or hard of hearing, you can get support from Childline in lots of ways. And you can chat to us about anything.

Find out how to contact us in BSL (British Sign Language) below. You can also contact a counsellor online, anytime.

Contact Childline with SignVideo

You can contact a counsellor through a qualified BSL interpreter anytime from Monday – Friday, 8am-8pm. Saturdays, 8am-1pm:

  • open SignVideo and click "allow webcam"
  • when you're connected, an interpreter will appear on your screen
  • you can chat to the interpreter in BSL
  • they'll translate your conversation to the counsellor.

Who to contact

Telephone
Notes

Call us on 0800 1111. Calls are free from landlines and mobiles in the UK. And they won't show up on your phone bill. Even if you don't have credit on your mobile phone you can still call us for free. 

Time / Date Details

When is it on
24/7
Time of day
Evening
Morning
Afternoon

Other Details

Availability

Referral required
No
Age Bands
11-14 years old
18-25 years old
15-17 years old
0-4 years old
5-10 years old