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Childline 1-2-1 Counsellor chat - Coronavirus update

A MESSAGE FROM CHILDLINE

Childline and our counsellors want to support you through this. We’re working hard to make sure you can still speak to a counsellor when you need to.

Like lots of organisations in the UK, Childline is being affected by the government's advice about keeping people safe. Many of our volunteers and staff aren’t able to come in for their shifts as usual.

To make sure we can keep supporting you, we’ve had to make some very difficult decisions about how Childline works. 

From tonight, you'll only be able to speak to a counsellor online or on the phone between 9am and midnight. To make sure we can answer everyone who’s waiting, you won’t be able to join the queue for a 1-2-1 chat after 10:30pm.

After 10:30pm, you’ll still be able to call us for free on 0800 1111 up until midnight. You can also send a message from your locker any time, but we won’t be able to read this straight away.

We’ve added an automated switchboard to help make it easier to get through when you call. You also won’t be able to use 1-2-1 chat on the Childline app for now, but you can still have one via the website.

We’re doing everything we can to support all the young people who use Childline. We might need to make more changes in the future, but we’ll keep you updated with everything that’s happening.

Our website will still be available 24 hours a day. You can keep getting support from other young people on the message boards and you can still use things like your mood journal.

The news can be scary, and it can be hard to know what’s true and whether you should be scared. Whatever you’re going through, Childline wants to help.


Chat with a counsellor about anything. It's a 1-2-1 session - so it's just you and Childline. They can give you help and support with whatever's worrying you. 

HOW TO USE 1-2-1 COUNSELLOR CHAT

  • Enter the waiting room
    We'll be with you to start your chat as soon as we can.
  • Stay calm while you wait
    Why not watch videos and play games while you wait.
  • Start chatting to a counsellor
    Chat with a counsellor about whatever's worrying you.

IS YOUR CHAT CUTTING OFF?

Sometimes chats may cut off in areas without 4G or Wifi connection. Please remember you can call us free on 0800 1111 at any time.

IT'S CONFIDENTIAL

Talking to one of our counsellors in 1-2-1 counsellor chat is private. This means that whatever you say stays between you and Childline.

We would only need to say or do something if: 

  • you ask us to
  • we believe your life or someone else’s life is in danger
  • you're being hurt by someone in a position of trust who has access to other children like a teacher or police officer
  • you tell us that you're seriously harming another young person.

Who to contact

Website
https://www.childline.org.uk/

Time / Date Details

When is it on
24/7

Other Details

Availability

Referral required
No
Age Bands
11-14 years old
18-25 years old
15-17 years old
0-4 years old
5-10 years old