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SEND Stanstead Airport Advice - Coronavirus update

The global COVID-19 pandemic has had a significant impact on the way we live our lives, including how we travel. Please read this page carefully before you travel so you know what to expect when you get to the airport, including the measures we have put in place to keep you and our staff safe.

Before you travel

Please do not travel if you are displaying any symptoms of COVID-19 (high temperature, persistent cough, loss of taste or smell).

Check the status of your flight with your airline as some schedules are still subject to change.

Please only travel to the airport if you have a flight booked. Only those people who are flying will be allowed inside the terminal building.

Make sure you pack a suitable face covering, as this will be required at all times inside the airport.

Make sure you check the latest government advice regarding travel to your destination and any requirements for returning passengers, such as quarantine.

Getting to the airport

Government regulations currently require all users of public transport to wear face coverings. This includes the Stansted Express and all buses and coaches serving the airport, as well as inside the terminal itself and onboard the aircraft.

If you are driving to the airport, please note we are currently operating a limited number of car parks. Please check your booking and follow the signs to the correct car park.

If you are being dropped off, please use the designated set down area, and remember that only those with a flight booked should enter the terminal.

Keeping you safe inside the airport

To help reduce the risk of infection and to keep you and our colleagues safe, we have introduced a number of additional measures at the airport. These are on top of the current guidance regarding social distancing, which passengers should maintain as far as possible throughout their journey.

  • You must keep your face covered throughout the terminal and will not be permitted to fly if your face is uncovered. If you do not have a suitable face covering, masks will be available to purchase inside the terminal. Our colleagues are also being provided with face masks.
  • Please clean your hands regularly. Additional hand sanitising stations have been installed throughout the airport.
  • We are trialling the use of temperature screening technology which you will see on the entry to security.
  • We have an enhanced cleaning regime in place throughout the airport – you may see these teams in operation.
  • We have installed protective screens at various locations throughout the terminal, including check-in desks and security.
  • We are trialling the use of UV cleaning technology on some of our escalators to keep handrails as clean as possible.

Special assistance

If you have booked special assistance, please head to the special assistance area opposite Zone A. Our colleagues are all equipped with protective clothing and our wheelchairs are cleaned thoroughly after each use.

At security

The rules on hand luggage have not changed, so please ensure any liquids are in containers of less than 100ml (including hand gel) and placed in a clear plastic bag before entering security. Laptops and tablets should also be outside your bag, along with hair dryers and straighteners.

Please keep your face covering on as you pass through security, although you may be asked to remove it if you are selected for an additional search.

Please bear with us if things take slightly longer at security as our teams adapt to new ways of working. We’ll have you on your way as quickly as possible.

In the departure lounge

Please observe any signage regarding queueing systems which may be in place and maintain social distancing as far as possible. This includes our seating area and in the toilets.

Most of our shops and restaurants are currently closed. While we expect these to begin opening again as we move into the summer period, please note there is currently very limited availability of food and drink inside the terminal.

Getting to and from the aircraft

Where possible we are trying to park aircraft at stands which are apart from each other to help maintain social distancing.

We are also trying to limit the number of flights which require a bus journey between the terminal and the aircraft. However, where this is not possible, we are keeping bus journeys as short as possible and limiting the number of people onboard. Please remember to keep your face covered in line with government advice on using public transport.

Returning to the UK

The government currently requires the majority of passengers arriving in the UK to quarantine themselves for 14 days. Please check the latest advice and ensure you have completed the necessary forms.

Please keep your face covered in the terminal except if asked to remove it by Border Force officers.

Remember to observe social distancing as far as possible when collecting your baggage and leaving the airport.

Please leave the terminal as soon as you have collected any baggage. If you are being collected, please arrange to be met at the car in the designated area.


At London Stansted Airport we realise how stressful travelling through an airport can be, especially if you are unsure of what to expect on the day. With this in mind, we are continuously working on ways to identify how we can improve the airport experience for our vulnerable passengers whose difficulties may not be immediately apparent to our staff.

Airport Awareness Scheme - Sunflower lanyard 

London Stansted is pleased to be one of a number of UK Airports using the Sunflower scheme. By wearing our Airport Awareness Sunflower lanyard or floret, it will discreetly indicate to our staff that you have a hidden disability and would like additional support. Our staff have been specially trained to recognise these identifiers and act accordingly by providing you with extra help you may need during your journey through the terminal. To pick up a lanyard or floret at London Stansted Airport, please go to either our Information Desk located in the International Arrivals or the assistance desk in zone A. Alternatively, you can use your Sunflower lanyard obtained from one of the UK airports in the scheme. 

Special Flyer Autism Awareness Scheme 

We understand how challenging travelling can be for children on the Autistic Spectrum, particularly when it’s a break in their routine. Accordingly, we have created our Special Flyer Autism Awareness Scheme.

It entitles the person needing special assistance, and up to three members of their immediate family, access to the FastTrack lanes free of charge. This is to try and reduce waiting and queueing times going through security and passport control as these areas can get very busy. Furthermore, by wearing our Special Flyer Wristband, it will identify you to our staff as someone who may need additional support. To pick up a wristband at London Stansted Airport, please go to either our Information Desk located in the International Arrivals or the assistance desk in zone A.

Booking your assistance

if you need assistance before you get to check-in, you should visit the Special Assistance Desk located in Zone A of the Terminal Departures area or contact our service provider Omniserv by using the designated Assistance Help Points provided.

For any general questions about using this service inside the terminal at London Stansted Airport, please email STN.PRM@airservcorp.com. Please note that responses to this email address will be sent within 48 hours and special assistance cannot be booked via this email address.

London Stansted Airport also operates an airside special assistance desk located just away from the main shopping area. Passengers may be taken through security and asked to wait within this area with a member of staff before being boarded on to their flight.

Please note only one family member can accompany a special assistance passenger onto a mini bus, ambulift or out on to the aircraft side.

Toilets

Unisex accessible toilets are provided on the main concourse and within the departures lounge. Parents travelling with children are welcome to use the unisex accessible toilets.

We are committed to ensuring our accessible toilets are kept in a satisfactory condition at all times and some units, including those in the main departure lounge, are fitted with RADAR keys. Signs on each unit explain how to obtain a key.

For further enquiries about special needs assistance at London Stansted Airport please call 0844 335 1803. If you are deaf or hard of hearing, please call the London Stansted minicom service on +44 (0)1279 663 725.

Help Points

When you arrive at the airport you can request help getting to check-in at any of the Help Phones, located beside the main terminal doors and in each zone of the Short Stay Car Park.

Please be aware at busy times there can be a wait at these help points for assistance. If you are travelling with a family member or companion and they are happy to assist you, there may be wheelchairs available for you to use in the terminal by the special assistance desk.

Security

Our Aviation Security Officers have all received Disability Awareness training ensuring they are aware of sensitivities regarding disabilities. A private search area is available in all Security Search Areas. Walking aids are provided to assist passengers through the Archway Metal Detector (AMD). Seating is available close to the AMD in the search area.

If you need to take liquid medication in your hand luggage, this will be screened using specific equipment.

Who to contact

Contact Name
Special Assistance Team
Telephone
E-mail
STN.PRM@airservcorp.com
Website
https://www.stanstedairport.com/

Where to go

Name
London Stansted Airport
Address
Bassingbourn Road
Stansted
Essex
Postcode
CM24 1RW
Get directions

Other Details

Age Bands
11-14 years old
18-25 years old
Parents and carers
15-17 years old
0-4 years old
5-10 years old
SEN Provision Type
Targeted
Specialist
Universal