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Newlife Charity for families and professionals caring for disabled and terminally ill children

We Are Still Here

Newlife is still here for disabled children and their families
and is still running all of its core care services to provide continued support, information, disability equipment, emergency loans and specialist toys.

Newlife is still here right when families need us most and will carry on providing and delivering. (Read More) If you need Newlife you can still receive help through our services, which are just a phone call or a click away.

Helpline - Telephone number 0800 902 0095 (Free from UK mobiles and landlines) Lines open Monday - Friday 9:30am - 5pm & Wednesdays until 7pm plus 24 hour answerphone

Newlife’s Care Services team provide supportive care through a national Helpline which offers information to families and professionals caring for disabled and terminally ill children. 

Qualified and experienced Nurses are available on Newlife’s free Helpline to provide confidential information and compassionate support.

Delivered with care, kindness and compassion, Newlife can provide:

  • Information on rare/complex health conditions
  • Access to Newlife's Equipment Services
  • Information about local health and social care professionals
  • Information on national and local statutory and charitable services
  • Support to address individual needs
  • Emotional care and support
  • Information on rights and benefit

Emergency Equipment Loans

Newlife runs the UK’s only rapid response loan service, providing equipment free of charge to children who are in very urgent need. This emergency service is for those who just cannot wait for equipment either because the child is at significant risk of injury, has a shortened life expectancy or is terminally ill. We aim to deliver urgently needed specialist equipment within 72 hours to children whose safety and health is at risk without it.

Families can contact the Newlife Care Service's Helpline to find out if their child is eligible for an emergency loan of equipment through this unique service. While on loan the equipment is fully maintained, and once the loan period has ended (generally six months) we arrange for the equipment to be collected, before being clinically cleaned and tested by the supplier ready to be sent out again.

View their suite of emergency equipment

Funding for essential community equipment

Newlife provides funding for essential community equipment, such as beds, buggies, wheelchairs, seating systems, and much more.

Our equipment grants can improve child health, reduce risk of significant injury and pain, as well as support delivery of care – while enabling childhood experiences and encouraging independence.

Play Therapy Pods

Newlife believes every child has a right to play. The therapeutic benefits are proven to support a disabled child’s behavioural, cognitive and social development. We offer pods of specialist toys that are suitable from birth up to the child/young person’s 19th birthday that are provided on a FREE 12-week loan.

Play Therapy Pods are a collection of carefully complied specialist toys which help to encourage learning, improve relaxation, give enjoyment and distract from pain.There are different categories of play pods to choose from, depending on the child’s age, physical and learning abilities and medical needs. Families can loan a PTP for FREE for 12 weeks. The pods are delivered and collected to your front door!The pods you can choose from are:

  • Sensory pods - Suitable from birth
  • Explorer pods - Suitable from 5 years
  • Adventure pods - Suitable from 18 months
  • Discovery pods - Suitable from 3 years

To find out more about our Play Therapy Pods and to take a look at what you can find in them visit:

Comfort Capsules

When a child is given a terminal diagnosis their medical needs often outweigh the emotional needs of the whole family. Newlife’s Comfort Capsules include a collection of carefully chosen products for the child and the family, combining practical products with items that enable the family to make lasting memories of their child.

Who to contact


Time / Date Details

When is it on
Lines open Monday - Friday 9:30am - 5pm & Wednesdays until 7pm plus 24 hour answerphone
Time of day

Other Details

Age Bands
11-14 years old
18-25 years old
Parents and carers
15-17 years old
0-4 years old
5-10 years old