Who we are
Childline is here to help anyone under 19 in the UK with any issue they’re going through.
You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you.
We're a safe place for you to talk.
Calls are not recorded and our number won't show up on any phone bills. Counsellors write some notes about what you tell them. They also keep notes for 1-2-1 counsellor chats and emails and save copies of what you’ve said in a chat or email. These notes stay safe at Childline.
They keep notes to help understand what you’re going through and support you if you contact us again. It can also make it easier for us to get help to you if you’re in danger.
Childline is confidential. Find out more about what this means.
If you are d(D)eaf or hard of hearing, you can get support from Childline in lots of ways. And you can chat to us about anything.
Find out how to contact us in BSL (British Sign Language) below. You can also contact a counsellor online, anytime.
Contact Childline with SignVideo
You can contact a counsellor through a qualified BSL interpreter anytime from Monday – Friday, 8am-8pm. Saturdays, 8am-1pm:
- open SignVideo and click "allow webcam"
- when you're connected, an interpreter will appear on your screen
- you can chat to the interpreter in BSL
- they'll translate your conversation to the counsellor.
TALK TO OTHER YOUNG PEOPLE
Talk on the message boards safely and anonymously, or read what other young people have posted.
You can talk about all sorts of things on the boards. You could say what’s worrying you, offer support, or just share something that makes you feel goo
WRITE TO ASK SAM
Sam answers letters from young people like you every week. Whatever your worry, there’s probably a letter for you.
Anyone can write to Sam, you don’t need to sign up or tell us your name. Sam reads every letter you send, and chooses a few each week to answer on the website.
Who to contact
- 0800 1111
Call us on 0800 1111. Calls are free from landlines and mobiles in the UK. And they won't show up on your phone bill. Even if you don't have credit on your mobile phone you can still call us for free.
Time / Date Details
- When is it on
- Time of day
- Referral required
- Age Bands
11-14 years old
18-25 years old
15-17 years old
0-4 years old
5-10 years old