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Family Information Service (FIS)

Get free and confidential information and advice to help you in your family life.

Parents, carers, children, young people and professionals working with families can find the services they need.

The Family Information Service can help you to find childcare, children's activities, sport and leisure services, family support groups or services for children with a disability. 

  • Freephone: 0800 023 2057 (24 hour answerphone service available).
  • Email:

Get information on local services and childcare by visiting our Local Offer website, or request childcare information and options using this form:

Request childcare information 

Our commitment to you

We are asked many, many questions - some we can answer straight away, but others may need to be researched further - most are answered within one working day. In all cases our commitment is: 'if we don't know the answer, we'll find someone who does'.

Who to contact