SEND Luton Airport Special Assistance

Using Special Assistance

If you think there’s a chance you may need Special Assistance, it’s always best to tell your airline when you book or no later than 48 hours before departure. They’ll get in touch with us, and we’ll take care of the rest.

What if I change my mind or need extra help?

If you haven’t pre-booked Special Assistance, but you decide you need help while you’re at the airport, you can ask any of our uniformed staff, and they’ll contact the Special Assistance team straight away or go to a Special Assistance desk, which is sign-posted throughout the airport.

Check-in ASAP

Customers and their companions should check in as soon as possible, and then go straight to Security.

Arriving at Security

On arrival at Security, if you wearing you Sunflower lanyard you can go straight through the Fast Track Security Lane, or if you have concerns with bright lighting, then to use an alternative route down the Special Assistance lane in the search area.

Please inform our Security Team of any special requirements to assist them in helping you through.

Any special requirements should be explained to a member of the Security Team who’ll be able to help you.

Private search area

If you’d prefer, we have a private search area – all you have to do is ask.

In the Departures area

Once you’re through Security, you might like to use the Special Assistance Waiting Area near Gate no. 22 which is signposted from the Departures Lounge. This is a public area, but it’s comparatively secluded. Other, quieter areas (depending on the time of day) are the Gates 19–27 area and the lounge seating area at Gate 7.

We also have a quiet room located next to Gate 17.

If you have any questions about any aspect of LLA’s Special Assistance services, please email us at specialassistance@ltn.aero.