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Read our help & advice on this topic

Showing 49 search results

SEND Gatwick Airport advice

Created On: 31/07/2019
We want to create a great experience for everyone who travels through our airport regardless of their needs. We know airports can be a stressful experience and present challenges for many people and our services aim to assist all passengers on their journey through Gatwick.…
GatwickWest SussexRH6 0NP

SEND Heathrow Airport Advice

Created On: 31/07/2019
Sunflower Lanyard Wearing a sunflower lanyard at Heathrow enables our colleagues to recognise that you have a hidden disability without you needing to declare it. This allows you to travel independently through the airport whilst knowing that if you need any additional support during your…
London Heathrow AirportHounslowTW6 1EW
Wheelchair Loop Baby Toilet

SEND Luton Airport Special Assistance

Created On: 31/07/2019
Using Special Assistance If you think there’s a chance you may need Special Assistance, it’s always best to tell your airline when you book or no later than 48 hours before departure. They’ll get in touch with us, and we’ll take care of the rest. What if I…
Airport WayLutonLU2 9QT

SEND Stanstead Airport Advice

Created On: 31/07/2019
At London Stansted Airport we realise how stressful travelling through an airport can be, especially if you are unsure of what to expect on the day. With this in mind, we are continuously working on ways to identify how we can improve the airport experience…
Bassingbourn RoadStanstedEssexCM24 1RW

SEND Support Train Travel

Created On: 31/07/2019
National Rail Simply call national rail free on 0800 0223720 24 hours before travelling or a text 60083. For textphone/minicom 0845 60 50 600 or visit www.disabledpersons-railcard.co.uk/travel-assistance Let us know the journey you are planning to take, and we will connect you to the appropriate train operating company to make your…

Special Assistance at Luton Airport

Created On: 01/04/2023
LLA is compact and thoughtfully designed, but, as in most airports, anyone departing or arriving could encounter some fairly long walks and stairs. Remember that it’s always best to pre-book Special Assistance with your airline, tour operator or travel agent at least 48 hours before the scheduled time of departure of your flight. While…

Warm Spaces

Created On: 02/10/2022
The rise in the cost of living and increased energy bills means that many households will struggle with their heating bills this winter. People will be faced with tough decisions about when they can afford to heat their home. To help residents, Bedford Borough Council…